Frequently Asked Question

Sometimes a specific question needs a clarify. The following might be help.

Payments

How to pay?

There are 2 main payment methods available for your booking.
1.) Credit card - we accept the main credit cards. For example : Master Card, Visa, JCB and dibit cards with online activation.
2.) Bank transfer

Payment period

Usually a customer should make a payment right after make a reservation (bank transfer). But if there're some difficulties. A payment can be done within 24 hours before the trip is taking place. For example, if a boat is leaving from port at 9:00am tomorrow. You should make a payment not longer than 9:00am today. Or if you're taking the afternoon schedule. A payment is needed immediately!

Currency of payment

Due to all the tour packages are priced in Thai Baht. So a customer must pay in Thai Baht. This is because the conversion is not change and it is easy for us to validate the tax as well. Usually when you make an online payment - credit card. You will be charged with Thai Baht according to your booking anyway. You cannot choose the currency.

Suggestions and tips

Booking description

To make a booking clear and confirm. You need to do these :
1.) Fill in every field correctly. This include your phone number (yours or hotel) and your email address. Just in case of urgent contact in change of tour or other reason.
2.) Your pickup place must be clear. This should include your hotel name - exactly hotel name and/or your room number.
3.) The passenger field must be valid. Even the infant is always free but we need that information to do the insurance.

Pickup policy

For the booking of tour package and ferry to islands. Which is booked before 17:00 will get the pickup from your hotel. Because the driver schedule will be given everyday at 17:00. So they can manage their route to pickup the guest from the hotel. Otherwise, any booking later than 17:00, please take a taxi from your hotel to the pier or call our company to ask where the drop off.

How to change a tour detail

If your plan was updated. You can make a change to your chosen tour by clicking the tour link in your cart. And change the detail as you want - date, passenger or pickup place. Or if you don't want to remove it, just fill 0 in the adult input box.

Travel reccomendations

Don't get drunk

One of the strongest suggestion before getting on the boat is. Having a 100% active and concious. Because on the boat there's no guarantee that you'll not falling down. When you walk with absent mind. You might lose your control on the swinging boat and that's a dangerous condition for you. Our advices are : eat good, sleep well, more fresh water drinking and no alcohol before.

Confirm your hotel

If you planned to stay a night over the island - Phi Phi, for example. You have to confirm your room before taking off the shore. Because sometimes the walk-in quota is not available especially the high season and high price. Also study the direction to the hotel too. Sometimes your hotel is just in a walking range. And you waste your money to hire the taxi because you don't know it.

Exchange THB

Event there're the exchange booths on the islands destination. But sometimes the rate is surprising lower than the mainland and less of them to compare. For example you can have it 32 on the mainland but 30 on the islands. So our recommendation is prepare it while you have a time. So you'll get a little richer in your wallet.

Terms and conditions

Refund

According to our policy. There is no refund in any case. So before you confirm the tour. Please double check your plan. But you can postpone the trip date if you cannot take it on the voucher date. The maximum date change is 2. So you can only change it twice otherwise your voucher is expire.

Pickup service

The included pickup service of the tour from our company. Will only available for any booking completed before 17:00 everyday. Because a schedule is completely done both online and offline at 17:00. Then a driver will get their tomorrow pickup work sheet. Otherwise, we suggest you to catch a taxi from your hotel to the pier before the appointment time. Please call us for more info.

Tour cancelation

There are some cases that impossible to operate the tour on your chosen date.
1.) Severe weather. If we consider that the weather is too danger for you to make a trip - a storm, for example. We will try telling you and postpone your trip another day.
2.) If you really don't have a day left to do the trip. We will refund in full amount the same payment you've done.
3.) Sickness - if you are sick with a doctor prescription. Please send us and we will give you a refund with process fee distracted - transfer fee, for example.

Privacy information

We collect personal data (name, email, nationality, phone, party size, COVID-19 vaccination record) only to manage your booking and comply with applicable law, and never share it with a third party without consent except where a service provider is needed for safety/administration.

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